Support

Valley Technology provides outsourced IT services for companies with between 3 and 3,000 employees. We have knowledge and experience of what works at the enterprise level, and are able implement this valuable experience with all our clients.

In addition to the usual installation and 24x7 support of equipment, we can provide Prince2 project consultancy, planning, management and implementation of both hardware and software projects. We ensure your IT systems support your business processes, providing your staff the best tools for their job.

We offer Service Level Agreements (SLA) with various levels of reponse:

• Business hours only or 24/7 manned eMail and phone support
• Remote login and diagnosis
• Onsite support with contracted response times

SLA's can cover:

• Hardware and network infrastructure
• Operating Systems
• Off-the-shelf applications
• Bespoke applications
• Contingency and Crisis situations